Effective 26 August 2026
Bookings and quotes
Fixed-price studio appointments are confirmed only after the required 50% deposit has been successfully paid. Selecting a time or opening checkout does not by itself confirm an appointment.
Quote requests are enquiries only. A requested date is not held until the quote is approved and the required payment has been received.
Payments
A 50% non-refundable deposit secures a confirmed appointment. The remaining balance is due 48 hours before the appointment unless a written quote states otherwise.
Online card payments are processed securely by Yoco. A booking remains unconfirmed if payment fails, is cancelled or cannot be verified.
Rescheduling and late arrivals
Rescheduling requests must be made at least three days before the appointment and remain subject to availability.
A 15-minute grace period is provided. Late arrivals may attract a R300 late fee, and arrivals more than 30 minutes late may require a new booking or additional payment.
Additional charges
Appointments starting from 06:00 to 07:30 include a R300 early-call fee. House calls, travel, accommodation, parking, group bookings and production work may carry additional charges described in the approved quote.
Client information and suitability
Clients must provide accurate contact and appointment information. Please disclose relevant skin sensitivities, allergies or other considerations before the appointment. We may decline or adapt a service where reasonably necessary for health, safety or professional reasons.
Availability and service interruptions
Availability shown online may change until payment is confirmed. We take reasonable care to keep the booking service available and accurate, but temporary interruptions may occur because of hosting, payment, calendar, email or network services.
If a confirmed appointment is affected by an error or exceptional circumstance, we will contact the client to arrange a reasonable solution.
Privacy
Personal information is handled as described in our Privacy Policy. By submitting a booking or enquiry, you confirm that the information supplied is accurate and may be used to manage the requested service.
Contact and updates
Questions about these terms may be sent to zondozama24@gmail.com.
We may update these terms when our services or policies change. The effective date at the top of this page shows the latest revision.